Refund policy

We have a 30-day return policy for damaged or defective items only. If you receive a damaged or defective product, you have 30 days after receiving your order to request a return.

Eligibility: Due to the nature of perfume products, we only accept returns if the item arrives damaged or defective. Opened fragrances cannot be returned for hygiene reasons — all sales on opened products are final.

To start a return, contact us at info@collectionprestiges.ca with your order number and photos of the damaged item. Please do not send items back without first contacting us — returns sent without prior approval will not be accepted.

If your return is accepted, we will provide a prepaid return shipping label and instructions on how to send your package to: 4150 Boulevard Matte, Porte 300, Brossard (Québec) J4Y 2Z2, Canada

Exchanges: We do not offer direct exchanges. If you'd like a different fragrance, return the damaged item once approved and place a new order separately.

Refunds: Once we receive and inspect your return, we will notify you of approval. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since approval, contact us at info@collectionprestiges.ca.

Non-returnable items: Opened fragrances, sale items, and gift cards are final sale and cannot be returned or exchanged.